Service commitment

Service tenet: integrity-based, people-oriented, quality-oriented, excellence, customer satisfaction is our pursuit.

1、 Pre sales service: actively help customers choose bearing models and provide technical answers. Through tiktok, ordering, exhibition, Internet, jitter, enterprise number and other effective ways, the company and product will be introduced to the customers. Make the quotation as clear as possible and inform the user when delivery can be made.

2、 In sale service: strictly implement the supply contract signed by both parties, track the logistics in real time, ensure that the products quickly reach the hands of customers, ensure product safety, be reasonable to people and civilized. Through the combination of telephone return visit, door-to-door return visit and fixed time return visit, strive for opinions and solve problems, meet customer needs, and provide product technical support, loading and unloading and other operation methods.

3、 After sales service: actively follow up the logistics progress to ensure that customers receive the goods as soon as possible. In case of quality problems, our factory is responsible for quality inspection, and implements the “Three Guarantees” policy, including return, replacement, compensation and maintenance.

4、 In sustainable development, our company will always be the best strategic partner. Integrity is the cornerstone, win-win is the driving force, and unity and cooperation is the way.

Wafangdian Bearing Factory